Policies & Procedures

4titude Training Academy

Welcome to 4titude Training Academy

We are delighted to welcome you to 4titude Training Academy, a trusted provider of high-quality training solutions and a trading name of MedSec Academy. Registered in England and Wales under company number 15626813, we are committed to delivering exceptional training experiences that equip our candidates with the skills, knowledge, and confidence needed to excel in their roles.

As you embark on your training journey with us, you will find that our policies and procedures are designed to create a supportive, professional, and inclusive learning environment. These guidelines ensure the safety, fairness, and success of all our candidates, helping you to achieve your full potential.

Should you have any questions or require further information, please don’t hesitate to contact us at info@4titude.pro. Thank you for choosing 4titude Training Academy – we are excited to support you every step of the way.

Appeals & Complaints

4titude Training Academy is a trading name of MedSec Academy, registered in England and Wales (Company No. 15626813).

 

1. Policy Statement

4titude Training Academy is committed to providing a high standard of service for all trainees and prospective trainees. Our appeals and complaints procedures are designed to ensure that any issues are addressed fairly, promptly, and consistently. This process aims to resolve concerns and contribute to our continuous improvement efforts, enhancing our overall service standards.

Our policy provides a structured approach for raising appeals and complaints, specifying how to report them and outlining expectations for handling and resolution.

2. Scope

This policy applies to:

  • All current and prospective trainees
  • Complaints regarding course delivery, assessment results, and interactions within the training environment
  • Appeals relating to assessment outcomes or academic decisions made by 4titude Training Academy

 

3. Reporting and Resolving Complaints

3.1. Reporting Complaints

  • Issues with Fellow Trainees: For complaints related to other trainees during a course, please seek guidance from your instructor, who will assist in resolving the matter.
  • Other Complaints or Appeals: If you have a complaint regarding training content, assessment results, or any other academy-related issue, please contact us directly through the details provided below:

  4titude Training Academy 

  7-9 Easton Road 

  Lawrence Hill 

  Bristol 

  BS5 0BY 

  Tel: 07508 728 798

4. Procedure for Appeals and Complaints

4.1. Preparing Your Complaint or Appeal Submission

When submitting a complaint or appeal, please include:

  • A detailed description of the issue, including relevant dates, names, and locations.
  • Information on any prior steps taken to address the issue.
  • Any correspondence related to the complaint or appeal.
  • A clear statement of the outcome or solution you seek.

 

4.2. Initial Acknowledgement and Review

Upon receipt, your appeal or complaint will be:

  • Logged in our central register for record-keeping.
  • Assigned to a senior staff member who will act as your point of contact.

Within 3 working days, you will receive a written acknowledgement confirming receipt and outlining the next steps. You may be asked to provide additional information or clarification at this stage.

4.3. Investigation Process 

The assigned staff member will review and investigate your case. The investigation process is typically completed within 5 working days, though complex cases may require additional time. During the investigation, you are welcome to contact the staff member if you have any questions or wish to receive an update on progress.

4.4. Conclusion and Outcome

Once the investigation is complete, the staff member will:

  • Contact you to discuss the findings and any actions to be taken.
  • Confirm whether the issue has been resolved to your satisfaction.

If you are satisfied with the outcome, the appeal or complaint will be closed and documented. If you remain dissatisfied, you may escalate the matter to the appropriate awarding body (details below).

 

5. Escalation Process

5.1. Contacting the Awarding Body

If you are not satisfied with our final response, you may contact the relevant awarding body to review your case:

 

Highfield Awarding Body for Compliance (HABC)

Highfield Awarding Body for Compliance (Highfield Qualifications)

Highfield ICON, 

First Point, Balby Carr Bank, 

Doncaster,

DN4 5JQ

Tel – 01302 363277

 

City & Guilds

4th Floor, 144 West George Street 

Glasgow, G2 2HG 

Tel: 0141 341 5700 

 

First Aid Awards Ltd

The Award Centre, 10 Central Treviscoe 

St Austell, Cornwall, PL26 7QW 

Tel: 08458 333 999 

 

5.2. Contacting the Qualification Regulator

If you are dissatisfied with the awarding body’s decision, you may contact the relevant qualification regulator:

 

Scottish Qualifications Authority (SQA)

The Optima Building 

58 Robertson Street 

Glasgow, G2 8DQ 

Tel: 0345 279 1000 

 

Ofqual

Spring Place 

Herald Avenue 

Coventry, CV5 6UB 

Tel: 0300 303 3344 

 

6. Policy Review

4titude Training Academy will review the Appeals and Complaints Policy annually to ensure compliance with regulatory standards and Awarding Body requirements, implementing updates as necessary to enhance fairness, transparency, and efficiency in addressing issues raised by trainees.

 

Signed:

Lee Badman 

Director, 4titude Training Academy 

 

Key Points Summary

  • Initial Complaint Handling: Direct complaints to the instructor or Academy address.
  • Written Submission: Include relevant details, steps taken, and desired outcomes.
  • Investigation Timelines: Processed within 5 working days, with an update on completion.
  • Escalation Process: Contact relevant awarding body if dissatisfied; escalate to regulators if unresolved.
  • Annual Policy Review: Policy reviewed and updated annually for continuous improvement.

4titude Training Academy is a trading name of MedSec Academy, registered in England and Wales (Company No. 15626813).

1. General Statement

4titude Training Academy is dedicated to delivering the highest standards of education, assessment, and invigilation in a transparent, fair, and impartial environment. This Conflict-of-Interest Policy has been formulated to ensure that all conflicts of interest are identified, declared, and appropriately managed to maintain trust and integrity across all our training programs.

2. Purpose of the Policy

The purpose of this policy is to:

  • Ensure impartiality and fairness in training delivery, assessment, and invigilation.
  • Safeguard the integrity of qualifications awarded.
  • Maintain the reputation and credibility of 4titude Training Academy and its affiliates.
  • Prevent any form of preferential treatment or bias that may arise due to associations between staff and learners or any other interested parties.

 

3. Scope

This policy applies to:

  • All staff members involved in teaching, assessment, or invigilation.
  • Trainees, clients, and other stakeholders involved in our training programs.
  • Any instances where a potential conflict of interest could impact the impartiality or fairness of training or assessment.

 

4. Identifying and Declaring Conflicts of Interest

All personnel must disclose any potential or perceived conflicts of interest to the training manager at the earliest opportunity. A conflict of interest may arise in situations such as:

  • An instructor, assessor, or invigilator has a personal relationship with a trainee.
  • A trainee has a prior affiliation with the training staff or academy.
  • Any instance where an association could potentially influence the impartiality of assessments or evaluations.

 

5. Conflict Management Protocols

5.1. Conflict Between Learner and Instructor/Assessor

If a conflict of interest is identified between a learner and their instructor or assessor:

  • This should be addressed during the application process.
  • Alternative arrangements will be provided, ensuring that the trainee’s learning experience remains unbiased.
  • Where possible, 4titude Training Academy will arrange a replacement instructor or assessor within the local area to ensure impartiality.
  • If a replacement is not feasible, the trainee may be rescheduled to a subsequent course within a one-month timeframe, where a different instructor or assessor will be appointed.

5.2. Conflict Between Learner and Invigilator 

If a conflict of interest exists between a learner and their invigilator:

  • The Training Manager will take immediate action to assign a different invigilator to ensure impartiality during assessments.
  • This substitution aims to prevent any potential bias that could arise from the existing relationship between the learner and the invigilator.

 

6. Addressing Discrepancies and Ensuring Compliance

If evidence suggests that a conflict of interest was not appropriately managed, leading to potential preferential treatment:

  • A thorough investigation will be conducted by the training manager.
  • All relevant evidence will be gathered and assessed, with findings reported to the Awarding Organisation (AO) for review.
  • If the investigation concludes that a trainee was given unfair advantage, their qualification will be suspended (if already awarded).
  • The trainee will then be required to retake all assessments with an impartial assessor or invigilator to ensure they meet the qualification standards fairly.

 

7. Staff Accountability and Disciplinary Measures

If any instance of misconduct is proven in relation to managing conflicts of interest:

  • The implicated member of training staff will be subject to an internal investigation.
  • Disciplinary actions will follow, with outcomes ranging from formal warnings to dismissal for gross misconduct, depending on the severity of the breach.

 

8. Continuous Improvement and Policy Review

4titude Training Academy is committed to continually improving this policy and ensuring its alignment with best practices in education and assessment. This policy will be reviewed annually or sooner if required to incorporate any necessary updates as per regulatory and organisational requirements.

Summary of Key Points

 
  • Impartiality Commitment: Ensures that all assessments and training are conducted without bias or favouritism.
  • Conflict Identification: Potential conflicts must be declared and reported to the Training Manager immediately.
  • Resolution Protocols: Procedures for replacing conflicted instructors, assessors, or invigilators are in place to maintain impartiality.
  • Investigation and Accountability: Rigorous procedures are implemented for addressing any discrepancies and holding staff accountable.
  • Continuous Improvement: The policy is subject to regular reviews to ensure continued compliance and effectiveness.

This policy reaffirms our commitment to transparency, integrity, and excellence in all training, assessment, and qualification processes at 4titude Training Academy.

4titude Training Academy is a trading name of MedSec Academy, registered in England and Wales (Company No. 15626813).

1. Policy Statement

4titude Training Academy is committed to promoting equality and diversity across all areas of its business, ensuring that all employees, contractors, and trainees are treated with dignity, respect, and fairness. No individual will be discriminated against based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Beyond mere compliance with legal obligations, 4titude Training Academy is dedicated to fostering a positive environment free from discrimination, where diversity is celebrated and individuals are valued and supported.

2. Scope and Protected Characteristics

This policy applies to all members of the 4titude Training Academy community, including employees, contractors, and trainees. The following are considered protected characteristics:

  • Age
  • Disability (includes mental health and those diagnosed as clinically obese)
  • Gender Reassignment (including transgender individuals)
  • Marriage or Civil Partnership
  • Pregnancy or Maternity
  • Race
  • Religion or Belief
  • Sex
  • Sexual Orientation

 

3. Definitions of Discrimination

To maintain an inclusive and respectful environment, all members must understand the types of discrimination prohibited under this policy:

  • Direct Discrimination: Treating someone less favourably than another based on a protected characteristic.
  • Associative Discrimination: Discrimination based on association with a person who possesses a protected characteristic.
  • Indirect Discrimination: Implementing rules or policies that disadvantage individuals with a protected characteristic, even if they apply to everyone.
  • Harassment: Behaviour that is offensive or intimidating to the recipient, even if not directed specifically at them.
  • Third-Party Harassment: Harassment by non-employees, such as contractors, which impacts the workplace.
  • Victimisation: Discrimination against an individual who has made or supported a complaint under the Equality Act.
  • Discrimination by Perception: Treating someone unfairly because they are perceived to have a protected characteristic, regardless of whether this perception is accurate.

 

4. Responsibilities to Employees

4titude Training Academy ensures that no differentiation is made based on protected characteristics when allocating duties among employees holding similar job roles. Specific commitments include:

  • Equal Allocation of Duties: Duties will be assigned based solely on role descriptions and merit.
  • Reasonable Adjustments: Adjustments will be provided for employees who become disabled during employment or for new hires with disabilities, facilitating an accessible and supportive work environment.
  • Career Development: Employees will be evaluated for career advancement and promotion based solely on performance and qualifications, ensuring equal opportunity.
  • Training Access: Training and professional development opportunities will be provided equitably to all employees, regardless of any protected characteristic.

 

5. Responsibilities to Trainees

4titude Training Academy is committed to providing a fair and inclusive learning environment for all trainees. The Academy will:

  • Equal Access to Training: Ensure that all training courses and materials are accessible to trainees, regardless of protected characteristics.
  • Policy Awareness: Ensure that all trainees are made aware of this policy and understand its importance during their induction.

 

6. Policy Monitoring

To ensure ongoing compliance and effectiveness, 4titude Training Academy will:

  • Regular Reviews: Periodically review all aspects of this policy to confirm that it is upheld across the organisation.
  • Identifying Barriers: Investigate any instances where equality of opportunity may be compromised, determining whether any policies or practices inadvertently discourage or exclude certain groups. Necessary modifications will be made to rectify any identified barriers.

 

7. Grievance and Complaint Procedures

Complaints regarding discrimination of any kind will be taken seriously and addressed promptly. The Academy will:

  • Investigate Complaints: All discrimination complaints, whether from employees, contractors, or trainees, will be investigated thoroughly, compassionately, and without delay.
  • Consequences of Discrimination: Any proven discrimination may result in disciplinary action. Possible sanctions include warnings, suspension, or dismissal of an employee, termination of a contractor’s contract, or removal of a trainee from a course.

4titude Training Academy maintains a zero-tolerance approach towards discrimination, affirming its commitment to a safe, inclusive, and respectful environment for everyone involved.

Signed:

Lee Badman 

Director, 4titude Training Academy 

Summary of Key Points

  • Commitment to Equality: Policy applies to all employees, contractors, and trainees.
  • Protected Characteristics: Age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion, sex, and sexual orientation.
  • Discrimination Types: Direct, associative, indirect, harassment, third-party harassment, victimisation, perception-based discrimination.
  • Employee Responsibilities: Equal treatment in duties, adjustments for disabilities, merit-based career progression, and training opportunities.
  • Trainee Responsibilities: Equal access to training, policy awareness.
  • Policy Monitoring: Regular reviews and investigation of any potential barriers to equality.
  • Complaint Handling: Discrimination complaints will be investigated, with disciplinary actions for confirmed cases.

4titude Training Academy is a trading name of MedSec Academy, registered in England and Wales (Company No. 15626813).

 

1. Health and Safety Checks Prior to the Exam

Before any exam begins, the invigilator will conduct a series of health and safety checks to ensure a secure and comfortable environment:

  • Wires: Ensure all cables are secured and do not obstruct pathways or cause tripping hazards.
  • Distractions: Remove or cover any posters, signage, or objects that could distract or assist examinees.
  • Seating Arrangement: Chairs and tables must be set up with a minimum distance of 1.25 metres between each to maintain privacy and prevent collusion.
  • Lighting: Confirm that the lighting is sufficient and even throughout the room to minimise eye strain.
  • Noise Levels: Check for and minimise any unnecessary background noise.
  • Clock: Ensure a visible clock is available to allow examinees to keep track of time.

 

2. Health and Safety Briefing

Before commencing the exam, the invigilator will provide a brief health and safety overview, covering:

  • Fire Alarms: Inform examinees of the fire alarm procedure, including the exit route and assembly point, and clarify that they must leave all exam materials behind in the event of an evacuation.

 

3. Exam Format and Conduct Guidelines

The invigilator will outline key procedures to ensure a fair and orderly exam environment:

  • Toilet Facilities: Inform examinees of the nearest toilets and remind them to use the facilities before the exam begins to minimise disruptions.
  • Room Conditions: Confirm that the heating, lighting, and noise levels are suitable for the duration of the exam.
  • Mobile Phones and Electronics: Require all mobile phones and electronic devices to be turned off and stored away from the exam desks.
  • Desk Items: All personal items, bags, and non-essential materials must be removed from the desk before the exam begins.
  • No Talking Rule: Once the exam begins, there should be no talking. The invigilator will reinforce this by reminding examinees to raise their hand if they need assistance.
  • Invigilator’s Limitations:
    • The invigilator cannot answer questions about the exam content.
    • The invigilator cannot clarify or provide alternate meanings for words or phrases in the exam questions.
 
 

4. Exam Paper Procedures

To facilitate proper completion of the exam, the invigilator will demonstrate key instructions on a flip chart or wipe board, covering:

  • Response Sheet Completion: Explain the correct method for filling out the response sheet, ensuring clarity in marking responses.
  • Identity Verification: Confirm each examinee’s identification against the registration list before distributing the exam paper.
  • Error Corrections: Demonstrate on the board how to correct mistakes or change answers, ensuring responses remain clear.
  • Questions and Confirmation: Encourage examinees to ask any clarifying questions before the exam begins.
  • Exam Timings: Announce the total time allocated for the exam and any designated intervals (e.g., start time, midway reminders, five-minute warning).
  • End-of-Exam Procedures: Clearly explain the process once examinees finish, including where to leave response sheets and exam papers.
  • Handling Exam Paper: Remind examinees not to make any marks or notes on the exam paper itself, as this could invalidate their responses.

 

5. Initial Exam Timings and Announcements

  • Timings Overview: Write the exam start time, 30-minute mark, 45-minute mark, five-minute warning, and end time clearly on a flip chart or board.
  • Instructions to Begin: Once all instructions are complete and examinees are settled, the invigilator will direct them to turn over their exam papers and:
  • Mark Identification: Instruct examinees to write their exam number on the top of the response sheet.
  • Start Time Announcement: Officially announce the start of the exam and confirm the current time for reference.

 

6. Questions and Final Clarifications

Before starting, the invigilator will ask if there are any final questions, allowing examinees a last opportunity to seek clarification. Once questions have been addressed, the invigilator will signal the official start time.

Summary of Key Points

  • Health and Safety: Checks for wires, distractions, seating, lighting, noise, and a visible clock.
  • Pre-exam briefing: Health and safety procedures, fire alarm guidance.
  • Exam conduct: Strict guidelines on electronics, desk items, talking, and invigilator assistance.
  • Response and Identity Procedures: Detailed instructions on completing response sheets, verifying identity, and handling errors.
  • Exam Timing and Instructions: Clear timings on flip chart, start signal, and end-of-exam protocols.

4titude Training Academy is a trading name of MedSec Academy, registered in England and Wales (Company No. 15626813).


1. Policy Overview

This examination policy ensures the integrity, security, and compliance of all examination procedures in alignment with Awarding Body requirements. Adherence to this policy guarantees that exams are conducted fairly, securely, and efficiently.

All examinations are conducted on a digital platform; however, in the event of technical outages, paper-based exams may be utilised as a backup.


2. Examination Paper Handling and Security

Storage of Examination Papers:

  • Where examination papers are used, they will be securely stored in a safe in a locked office until signed out by the designated invigilator.

Delivery of Highfield Examination Papers:

  • Highfield examination papers are sent directly to the centre, and printing is not required.

 

3. Distribution and Handling of Examination Papers

Combination Code Procedure:

  • Invigilators must text the Examinations Controller 10 minutes before the exam start time to obtain the combination code for the office containing the safe. As an additional security measure, the invigilator will also be provided with a key to the safe. Once accessed, the combination code message must be deleted immediately to prevent unauthorised access. The code is changed before each course to maintain security.

Back-Up Protocol:

  • A pre-sealed envelope containing the combination code will be issued as a backup. This must be signed and sealed at issuance and returned unopened if unused. 

4. Examination Room and Invigilation Standards

Test Room Log Sheet:

  • Invigilators must complete the Test Room Log Sheet to document compliance with procedural standards, including room setup, environmental controls (lighting, noise, seating arrangements), and invigilator presence.

Conducting the Exam:

  • The exam must begin at the prescribed time, ensuring a quiet, controlled environment free from distractions or unauthorised interruptions.

 

5. Post-Examination Security and Documentation

Return of Examination Materials:

  • Upon exam completion, the invigilator will place all answer sheets, completed forms, and unused materials into the Examinations Safe, which must be securely locked and returned to the office immediately.

Processing and Documentation:

  • The Examinations Controller will unlock the briefcase and process the completed examination papers.

Shredding of Examination Papers:

  • Once all papers have been verified and processed, they will be shredded to ensure confidentiality and prevent unauthorised access.

 

6. Photocopying and Witnessed Handling of Examination Papers

  • If photocopying facilities are available at the examination venue, it is recommended that copies of the EAS (Exam Answer Sheets) are made immediately after the exam in the presence of a witness.
  • If photocopying is necessary, the examination papers must be transported within the venue with a witness present, and returned sealed in the examination returns bag in front of a witness.
  • Under no circumstances should invigilators leave the exam room without sealing the examination sheets in the returns bag. However, photocopying is permitted if the papers remain within the venue and a witness is present.
  • If no copying facilities are available at the venue, invigilators must not remove examination papers in an unsealed bag to be copied elsewhere.

 

7. E-Assessment Protocol

4titude Training Academy utilises secure e-assessments on tablets as an alternative to paper-based exams. Key features include:

  • Tablet Security: All devices are configured to block internet access and prevent unauthorised applications during the exam.
  • Randomised Questions: Questions are dynamically generated to minimise collusion risks.
  • Seating Arrangements: Learners must maintain a 25-metre spacing to ensure privacy and fairness.
  • Instant Results: Scores are available immediately after submission, providing timely feedback.
  • Answer Review Feature: Candidates can flag and review responses before submitting their final answers.

This approach enhances efficiency, security, and the overall examination experience.

 

8. Documentation and Compliance Verification

  • Compliance Sign-Off:
    • All examination documents, including the Test Room Log Sheet and backup envelopes, must be reviewed for compliance.
    • The Examinations Controller and relevant personnel will sign off to confirm all examination procedures were adhered to correctly.

 

This policy ensures secure and fair examination procedures, maintaining the highest standards of assessment integrity.

 

Lee Badman
Director, 4titude Training Academy

4titude Training Academy is a trading name of MedSec Academy, registered in England and Wales (Company No. 15626813).

 
1. Policy Overview

This policy outlines the standards and procedures for conducting examinations in a controlled and secure environment. It ensures compliance with regulatory requirements and maintains the integrity of the examination process.

 
2. Examination Room Setup and Environmental Standards

To provide a fair and distraction-free testing environment, invigilators must adhere to the following requirements:

  • Ensure the examination room is set up in accordance with prescribed standards before candidates arrive.
  • Check that environmental conditions, including lighting, noise levels, and seating arrangements, are suitable for examination conditions.
  • Seating must be arranged to prevent any form of collusion, ensuring appropriate spacing between candidates.
  • All unauthorised materials, including mobile phones and notes, must be removed from the examination area before the exam begins.
  • Only authorised personnel and registered candidates are permitted in the examination room.
 
3. Invigilator Responsibilities and Documentation

Invigilators play a crucial role in maintaining examination integrity. Their responsibilities include:

  • Completing the Test Room Log Sheet before the start of each examination to confirm adherence to setup and security standards.
  • Ensuring their presence throughout the entire examination to monitor candidate behaviour and prevent misconduct.
  • Verifying that each candidate has the required identification and examination materials before the test begins.
  • Clearly communicating exam instructions to candidates before the start of the examination.
  • Maintaining vigilance to identify and address any irregularities, including instances of cheating or unauthorised communication.

 

4. Examination Conduct and Timing

To ensure consistency and fairness, all examinations must be conducted under the following conditions:

  • The examination must begin at the scheduled time to avoid disruptions and ensure fairness to all candidates.
  • Candidates must not be admitted once the exam has commenced, except under exceptional circumstances, subject to approval.
  • The examination room must remain quiet and free from distractions, with all candidates remaining seated for the duration of the exam unless permitted otherwise.
  • Unauthorised interruptions must be minimised, and invigilators must ensure that the environment remains controlled throughout the session.
  • Any issues arising during the examination must be recorded on the Test Room Log Sheet and reported to the Examination Controller immediately.
 
5. Post-Examination Protocol

Once the examination is completed, invigilators must:

  • Ensure all examination materials are collected before candidates leave the room.
  • Verify that all answer sheets are accounted for and placed in the designated secure storage.
  • Complete the necessary documentation, including logging any incidents or irregularities.
  • Ensure that candidates exit the examination room in an orderly manner, preventing unauthorised discussions of exam content.

 

6. Compliance and Review

This policy must be followed by all invigilators and examination personnel to uphold assessment integrity. Regular reviews will be conducted to ensure compliance and identify areas for improvement. Non-compliance with this policy may result in disciplinary action.

 

Lee Badman
Director, 4titude Training Academy

4titude Training Academy is a trading name of MedSec Academy, registered in England and Wales (Company No. 15626813).

 

Section

Details

Completed (✔/✘)

Notes

Exam Details

   

Date of Examination

   

Exam Start Time

   

Exam End Time

   

Course Title

   

Exam Location

   

Invigilator Name

   

Room Setup & Environmental Checks

   

Room is clean and free of obstructions

   

Seating arrangements comply with spacing rules

   

Adequate lighting provided

   

Noise levels checked and acceptable

   

No unauthorised materials or distractions present

   

Exam papers/e-assessment devices set up correctly

   

Exam Conduct & Security

   

Exam commenced at the scheduled time

   

Candidates verified with valid ID

   

All candidates signed the attendance sheet

   

No unauthorised personnel present

   

Candidates briefed on exam rules

   

All necessary materials provided (pens, calculators, etc.)

   

Mobile phones and electronic devices collected/switched off

   

Invigilator Monitoring

   

Invigilator remained in the room throughout

   

No breaches of exam integrity observed

   

Candidate queries handled appropriately

   

Post-Exam Procedures

   

All answer sheets/devices collected securely

   

Unused materials/papers accounted for

   

Candidates signed out upon submission

   

Exam papers/devices sealed in the returns bag securely

   

Invigilator Sign-Off

   

I confirm that the examination was conducted in accordance with policy

   

Invigilator Signature: _______________

Date: _______________

  

4titude Training Academy is a trading name of MedSec Academy, registered in England and Wales (Company No. 15626813).

learner Feedback Form

Thank you for attending a training course with us at 4titude Training Academy. We value your feedback as it helps us to improve the quality of our services. Please take a few moments to answer the questions below, and feel free to provide any additional comments or suggestions at the end.

Course Title:                 __________________________________________ 

Course Date:                __________________________________________ 

Instructor’s Name:       __________________________________________ 

Course Feedback

  1. How would you rate the overall quality of the course?

          ☐ Excellent ☐ Good ☐ Fair ☐ Poor

  1. Did the course meet your expectations?

          ☐ Exceeded expectations ☐ Met expectations ☐ Slightly below expectations ☐ Did not meet expectations

  1. How would you rate the instructor’s knowledge of the subject?

          ☐ Excellent ☐ Good ☐ Fair ☐ Poor

  1. How would you rate the instructor’s ability to communicate the material?

          ☐ Excellent ☐ Good ☐ Fair ☐ Poor

  1. Was the pace of the course appropriate?

          ☐ Too fast ☐ Just right ☐ Too slow

  1. Did the training environment (venue, facilities, equipment) support your learning needs?

          ☐ Strongly Agree ☐ Agree ☐ Disagree ☐ Strongly Disagree

  1. How useful was the course content in relation to your professional needs?

          ☐ Very useful ☐ Somewhat useful ☐ Not very useful ☐ Not useful at all

  1. How confident do you feel about applying what you learned?

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  1. Did the course materials (handouts, slides, etc.) support your learning?

          ☐ Very useful ☐ Somewhat useful ☐ Not very useful ☐ Not useful at all

  1. How likely are you to recommend this course to others?

          ☐ Very likely ☐ Likely ☐ Unlikely ☐ Very unlikely

 

Additional Comments & Suggestions

Please use the space below for any further feedback, including suggestions for improvement or comments on your experience.

Thank You!

We appreciate your time and feedback. Your insights are valuable to us and will help us enhance our future courses.

4titude Training Academy is a trading name of MedSec Academy, registered in England and Wales (Company No. 15626813).

 

1. Policy Statement

In compliance with Section 2(3) of the Health and Safety at Work Act, 1974, 4titude Training Academy is committed to safeguarding the health, safety, and welfare of its employees, trainees, visitors, neighbours, contractors, and the public. The following Health and Safety Policy Statement has been established to reflect this commitment, setting out the responsibilities and measures implemented to ensure a safe working environment.

2. Policy Objectives

To uphold health, safety, and environmental standards, 4titude Training Academy commits to the following principles, as far as reasonably practicable:

  • Safe Working Environment: Maintain a safe workplace for all employees, associates, and trainees, free from health risks, with adequate first aid facilities and welfare arrangements.
  • Safe Equipment and Procedures: Ensure that all equipment, plant, and systems of work are maintained and used in ways that prevent health risks.
  • Protection of the Public: Conduct all activities to prevent risks to health and safety for individuals not directly employed or engaged with 4titude Training Academy.
  • Training and Supervision: Provide necessary health and safety information, training, and supervision to all employees, associates, and trainees to ensure they perform their duties safely.
  • Safe Handling and Storage of Substances: Manage the use, handling, storage, and transportation of substances to ensure they present no risks to health or safety.
  • Information Availability: Provide comprehensive information on all substances and equipment used at work, detailing the necessary conditions and precautions to eliminate or control risks to health and safety.
  • Safe Access and Egress: Maintain safe access and exit routes to and from all working areas to prevent injury or harm.

3. Responsibilities of Associates

Employees, associates, and trainees are reminded of their legal duty to follow the health and safety policies, arrangements, and procedures established by 4titude Training Academy. Their responsibilities include:

  • Personal Health and Safety: Take reasonable care for their own health and safety and ensure that their actions do not negatively impact others.
  • Cooperation with Health and Safety Protocols: Work collaboratively with 4titude Training Academy to ensure compliance with all health and safety regulations, including those set by our clients and relevant legislation.
  • Proper Use of Safety Equipment: Avoid interfering with, recklessly or intentionally, or misusing any equipment or facilities provided for health, safety, or welfare.

 

4. Implementation and Monitoring

4titude Training Academy will actively monitor health and safety practices and procedures, regularly reviewing and updating policies in line with new legislation, risk assessments, and best practices. Any changes to the policy will be communicated to all employees, associates, and trainees, with additional training provided as necessary.

5. Policy Review

This Health and Safety Policy will be reviewed annually or as required by legislative changes. The Director will be responsible for updating the policy and ensuring compliance across all areas of the academy’s operations.

Signed:

Lee Badman 

Director, 4titude Training Academy

Summary of Key Points

  • Commitment: Ensure health and safety in compliance with the Health and Safety at Work Act, 1974.
  • Objectives: Provide safe environments, equipment, handling of substances, training, and access routes.
  • Responsibilities: Employees must prioritise personal safety, cooperate with health policies, and use equipment properly.
  • Policy Monitoring and Review: Regular reviews, updates, and compliance checks with documented updates.

4titude Training Academy is a trading name of MedSec Academy, registered in England and Wales (Company No. 15626813).

 

General Statement

4titude Training Academy is dedicated to delivering high-quality First Aid and Security qualifications in line with the latest standards set by:

  • The Office of Qualifications and Examinations Regulation (Ofqual),
  • The Health and Safety Executive (HSE),
  • Skills for Health, the sector skills council for health.
  • Security Industry Authority 

To comply with these requirements, 4titude Training Academy assigns an Internal Quality Assurance (IQA) officer to oversee the quality assurance of all First Aid qualifications, ensuring adherence to awarding organisation (AO) standards and supporting consistent training excellence.

2. Responsibilities of the IQA Officer

The IQA officer holds a critical role in upholding the quality of First Aid qualifications delivered by the academy. The IQA’s primary responsibilities include validating course compliance with AO learning outcomes and qualification standards, while also supporting tutors and assessors.

 Key tasks for the IQA officer include:

  • Ensuring Compliance: Monitoring that course delivery and assessments meet all qualification requirements.
  • Paperwork Accuracy: Verifying that all assessment and course documentation is accurately completed.
  • Tutor/Assessor Sampling: Conducting periodic evaluations of each tutor/assessor to ensure consistency and effectiveness.
  • Support and Development: Providing feedback and development opportunities to tutors and assessors.
  • Audit Trail: Maintaining a complete and traceable record of all IQA activities for compliance and audit purposes.

The IQA officer is strictly prohibited from participating in the course delivery or conducting assessments for the courses they are sampling.

3. Implementation of the IQA Process

To ensure a robust and effective IQA policy, 4titude Training Academy employs a dual approach to course sampling:

  • Live Observation: The IQA officer attends active courses to observe in real-time, ensuring adherence to standards.
  • Desk-Based Observation: The IQA reviews course paperwork either during or upon course completion to validate accuracy and compliance.

Each course must undergo at least one of these sampling methods, and all IQA documentation is securely stored for a minimum of three years, labelled with a unique course identification number for clear tracking.

4. Observation Visits and Risk-Based Sampling

4titude Training Academy utilises a ‘traffic light system’ to guide the frequency of live observation visits based on tutor/assessor experience and performance levels:

  • Green (Experienced): Requires an IQA visit every 20 courses.
  • Amber (Moderate Risk): Requires an IQA visit every 10 courses.
  • Red (High Risk/New Tutor): Requires an IQA visit for every course.

This system ensures that new or at-risk tutors/assessors receive the necessary oversight to meet academy standards. During observations, the IQA assesses various aspects of course delivery, evaluation techniques, and trainee engagement, facilitating the sharing of best practices.

5. Desk-Based Reviews

For each course, the IQA officer samples the assessment paperwork of at least three trainees prior to certification submission to the AO. This process ensures all course documents meet required standards and that certification is only requested once quality checks are complete.

6. Standardisation Activities

To promote consistent quality across the academy, standardisation meetings are held monthly. All tutors, assessors, and IQA officers are required to attend, with discussions focusing on action plans, support strategies, and sharing of best practices.

  • Record Keeping: All meeting decisions, action plans, and support strategies are documented, stored both digitally and in hard copy, and retained for three years.
  • Course and IQA Records: Hard copies of course paperwork are stored monthly with dividers to organise individual courses. A dedicated IQA folder and standardisation folder, including sampling plans and reports, are maintained within the centre.

 

7. Policy Review and Compliance

The IQA policy is reviewed annually or in response to updates in regulations and AO requirements. This ensures that 4titude Training Academy continues to meet high standards of delivery, providing learners with consistent, high-quality training.

Signed:

L Badman 

Director, 4titude Training Academy 

Key Policy Points

  • Dual Sampling: Live and desk-based observations ensure comprehensive oversight.
  • Traffic Light System: Supports risk-based sampling frequency for tutors and assessors.
  • Documentation: Complete, organised, and retained for a minimum of three years.
  • Standardisation Meetings: Regular discussions for consistency, improvement, and quality across all courses.

4titude Training Academy is a trading name of MedSec Academy, registered in England and Wales (Company No. 15626813).

 

1. Purpose of the Internal Verification Policy

The purpose of this Internal Verification (IV) policy is to ensure that all programmes delivered by 4titude Training Academy meet the quality standards set by the relevant Awarding Bodies. Internal verification ensures that assessments are fair, valid, reliable, and meet the requirements for certification. This policy outlines procedures and practices that promote standardisation across the academy’s qualifications and assures compliance with both internal and external standards.

2. Key Principles of Internal Verification

The internal verification process is underpinned by several key principles to ensure consistency and quality in all assessment processes:

  • Access and Oversight: The IV must have unrestricted access to all assessments for review.
  • Consistent Sampling: The IV will conduct systematic sampling of assessments to validate consistency across different programmes and levels.
  • Variety in Assessment Sampling: The IV will sample a range of assessments, including those deemed likely to result in awards and those not likely to achieve award criteria.

       Sampling procedures must:

  • Adequately cover the full scope of the programme,
  • Include assessments across all levels,
  • Be sufficient, consistent, and representative to provide a reliable measure of programme quality.

 

3. Sampling and Monitoring

4titude Training Academy’s approach to sampling includes rigorous guidelines to ensure that verification is thorough and representative:

  • Range and Scope: Sampling will cover different types and levels of assessment within each programme.
  • Sampling Scope: At least 35% of trainees’ work and a minimum of 50% of Units per trainee will be sampled. Additionally, all work assessed by new tutors and assessors will undergo 100% sampling for their first group to ensure standards.
  • Regular Observation: The IV will observe teaching and assessment practices at least twice per programme to ensure ongoing adherence to quality standards.

Continuous Communication: The IV will maintain regular communication with the External Verifier (EV), incorporating their feedback and recommendations into action plans within an annual cycle.

4. Addressing Quality and Consistency

To address quality control, the IV will:

  • Discuss any concerns or issues with the tutor(s) or assessor(s).
  • Monitor compliance with assessment submission requirements to the awarding body,
  • Ensure that any recommendations from the EV are implemented in action plans and annual review processes.
  • Perform continuous sampling, with additional attention to portfolios requiring extensive support or showing delayed progression.

 

5. Standardisation and Continuous Improvement

4titude Training Academy promotes standardisation to uphold the quality of assessments and maintain consistency.

  • Standardisation Meetings: A minimum of two formal standardisation meetings are held per year, facilitating idea-sharing, addressing quality issues, and establishing best practices among staff.
  • IV-led Audits: The IV will perform systematic audits, tracking assessment practices against recognised best practices and seeking input from both internal teams and external networks.
  • Record Keeping: Comprehensive records of IV activities, sampling results, and standardisation meetings will be maintained for accountability and audit purposes.
 
 

6. Documentation and Accountability

4titude Training Academy ensures a coordinated approach to internal verification by implementing a robust system for tracking and recording:

  • Efficient Documentation: All internal verification activities, such as sampling, monitoring, and evaluation, will be systematically recorded.
  • Action Planning: The IV will maintain an accountability system allowing for prompt action planning when issues are identified, including regular updates to action plans based on sampling outcomes and EV feedback.

 

7. Policy Compliance and Review

The internal verification policy will be reviewed annually to ensure it remains aligned with Awarding Body requirements and industry best practices. Amendments to the policy will be implemented as needed to enhance quality assurance standards across all training programmes.

Signed:

Lee Badman 

Director, 4titude Training Academy 

Key Policy Points

  • Sampling Standards: Ensures 35% of trainee work and 50% of units are sampled per program, with 100% sampling for new tutors.
  • Observation Frequency: At least two observations per program to assess delivery and adherence to standards.
  • Standardisation: Minimum of two standardisation meetings per year for continuous improvement.
  • Action Planning: Continuous monitoring and action planning based on sampling, EV feedback, and annual reviews.

4titude Training Academy is a trading name of MedSec Academy, registered in England and Wales (Company No. 15626813).

Malpractice and Maladministration Policy

Introduction
This policy outlines the commitment of MedSec Academy, trading as 4titude Training Academy, to maintaining the integrity, validity, and authenticity of all assessments and certification processes. Malpractice and maladministration, whether intentional or inadvertent, undermine these principles and compromise the trust placed in our qualifications. This policy applies to all learners, staff, associates, external tutors, invigilators, and any other individuals involved in the training and certification process.

Policy Purpose and Scope
This policy aims to safeguard the reputation of MedSec Academy, trading as 4titude Training Academy, and the authority of our assessors while upholding the quality and validity of our qualifications. It defines malpractice and maladministration, provides examples, and outlines the procedures for identifying, investigating, and addressing such issues.

Definitions of Malpractice and Maladministration

Malpractice
Malpractice refers to any activity or practice that deliberately contravenes regulations, compromises the integrity of the assessment process, or undermines the validity of qualifications. This includes misconduct, bias, or discrimination towards learners.

Examples of malpractice include, but are not limited to:

  • Tampering with assessment materials.
  • Cheating or enabling cheating during examinations.
  • Falsifying evidence of competency.
  • Knowingly allowing or facilitating the use of Artificial Intelligence (AI) or other ICT tools in the creation of learner work.
  • Plagiarism by learners or staff.
  • Forgery of evidence or records.
  • Fraudulent claims for certificates.
  • Failure to adhere to assessment protocols.
  • Collusion or permitting collusion in exams/assessments.
  • Learners continuing work towards qualifications after certification claims have been made.

Maladministration
Maladministration refers to activities or practices that result in non-compliance with administrative regulations, leading to errors, delays, or inaccuracies in the management of assessments or qualifications. 

Examples of maladministration include:

  • Persistent failure to adhere to learner registration and certification procedures.
  • Late or inaccurate learner registrations.
  • Failure to maintain appropriate auditable records.
  • Administrative errors, such as missing or incorrect learner data.
  • Delays in responding to requests or communications.
  • Inaccurate claims for certificates.

 

Prohibition on the Use of ICT, Including AI
The use of ICT tools, including AI, in the creation of learner work is strictly prohibited unless explicitly permitted by the course or assessment guidelines. Examples of malpractice in this context include:

  • Knowingly allowing or encouraging the use of AI tools to generate learner responses or assignments.
  • Submitting AI-generated work as a learner’s own.
  • Using AI to alter or enhance assessment results or documentation.

 

Process for Reporting Malpractice or Maladministration

Reporting Allegations
Any individual who identifies or is made aware of suspected or actual malpractice or maladministration must immediately notify the designated contact at MedSec Academy trading as 4titude Training Academy. Reports should be submitted in writing or via email, accompanied by any supporting evidence. The identity of the informant will be protected in accordance with confidentiality obligations.

Notifying Relevant Parties
If malpractice or maladministration is suspected, the Academy’s Director will notify the relevant awarding bodies and regulatory authorities as required. If other organisations may be affected, appropriate steps will be taken to inform them.

Investigation Timelines and Procedures
The Academy aims to resolve all investigations within 10 working days of receiving an allegation. Investigations will be conducted fairly, impartially, and in compliance with legal and regulatory standards. Staff involved in investigations will be independent of the allegations to ensure objectivity.

Investigation Outcomes
Upon completion of an investigation:

  • A draft report will be shared with the concerned parties for factual accuracy.
  • Necessary amendments will be made, and the final report will be issued.
  • Outcomes will be communicated to the informant and relevant parties, with sensitive details withheld if required by confidentiality obligations.

If allegations involve Academy staff, appropriate disciplinary procedures will be implemented. Lessons learned will be documented and shared internally to prevent recurrence.

Appeals
Parties may appeal the outcomes of investigations by following the Academy’s Complaints Procedure.

Policy Review and Oversight
The Director of MedSec Academy, trading as 4titude Training Academy, will review this policy annually to ensure its effectiveness and compliance with regulatory standards. Updates will be communicated to all stakeholders, and periodic training will be provided on maintaining assessment integrity.

 

Signed:
Lee Badman
Director, MedSec Academy trading as 4titude Training Academy

Revision Date: 05th January 2025

Next Review Date: 05th January 2026

 

Summary of Key Points:

  • Malpractice: Includes cheating, falsifying records, or allowing AI in learner submissions.
  • Maladministration: Includes administrative errors, delays, and non-compliance with procedures.
  • Zero Tolerance: Strict actions will be taken against malpractice or maladministration.
  • Process: Immediate reporting, thorough investigation, and appropriate disciplinary actions.
  • Review: Regular policy reviews and staff training to uphold standards.

 

  •  

4titude Training Academy is a trading name of MedSec Academy, registered in England and Wales (Company No. 15626813).

 

1. Policy Statement

4titude Training Academy is committed to ensuring that all trainees have equal access to learning and assessment opportunities, regardless of disability, learning difficulty, medical condition, or other specific needs. This policy outlines the procedures for requesting, assessing, and implementing reasonable adjustments to provide an inclusive learning environment that enables all trainees to fully participate in and complete their chosen programme.

 

We adhere to the Equality Act 2010 and Awarding Body guidelines, ensuring that reasonable adjustments are made wherever possible to support trainee success while upholding assessment standards and integrity.

 

2. Scope

This policy applies to:

 

  • All trainees, applicants, and potential applicants with identified or disclosed needs that may impact their access to training, assessment, or other Academy services.
  • Requests for adjustments to learning materials, assessments, facilities, and support.
  • 4titude Training Academy staff involved in the assessment and provision of reasonable adjustments.

 

3. Definition of Reasonable Adjustments

Reasonable adjustments are defined as measures or actions that allow individuals with specific needs to access training and assessment without impacting the qualification’s validity. Adjustments are made on an individual basis and may include, but are not limited to:

 

  • Additional time for assessments
  • Adjusted assessment formats (e.g., large print, Braille, or electronic documents)
  • Provision of specialised equipment or assistive technology
  • Modified physical environments or facilities
  • Access to support personnel (e.g., reader, scribe, or interpreter)

Reasonable adjustments do not compromise the learning outcomes or assessment standards of a qualification and are not intended to give an unfair advantage.

 

4. Procedure for Requesting Reasonable Adjustments

4.1. Initial Disclosure and Reques

  • Trainees or applicants should disclose any specific needs as soon as possible, ideally at the time of enrolment.
  • A formal request should be submitted with supporting evidence, such as a medical report, educational psychologist assessment, or statement from a specialist.
  • Reasonable adjustments can also be requested at any point during training if new needs arise.

4.2. Evidence Requirements

Supporting evidence is required to assess the need for adjustments. Documentation must:

  • Be current and relevant to the specific needs.
  • Detail the nature of the disability, learning difficulty, or condition and its impact on the trainee’s ability to access training or assessment.
  • Include recommendations from qualified professionals where appropriate.

4.3. Confidentiality and Privacy

  • All information provided by trainees is kept confidential, stored securely, and only shared with relevant staff with the trainee’s consent, following data protection regulations.

 

5. Assessment and Implementation of Adjustments

5.1. Assessment Process

  • Requests are reviewed by the Academy’s Reasonable Adjustment Coordinator, who will assess each case on an individual basis.
  • Consultation may occur with the trainee, teaching staff, and external specialists as needed to determine appropriate adjustments.
  • The assessment will consider the trainee’s needs, course requirements, and the practicality of implementing the adjustment.

5.2. Implementation and Review 

  • Approved adjustments will be implemented by the Academy, with staff briefed to ensure consistent and fair application.
  • Adjustments are regularly reviewed to ensure they continue to meet the trainee’s needs effectively. Changes may be made based on feedback or progression in the trainee’s programme.

5.3. Notification

  • Trainees will receive written confirmation of agreed adjustments and details of how they will be implemented.
  • Where an adjustment request cannot be accommodated, the Academy will provide a clear explanation and explore alternative options.

 

6. Monitoring and Evaluation

4titude Training Academy is committed to continually improving its inclusivity practices. The Reasonable Adjustment Coordinator will:

 

  • Regularly monitor the application and effectiveness of adjustments.
  • Evaluate feedback from trainees and staff to identify areas for improvement.
  • Report annually on adjustments made, challenges encountered, and enhancements implemented.

 

7. Appeals Process

If a trainee is dissatisfied with a decision regarding their request for reasonable adjustment, they may appeal by following the 4titude Training Academy Appeals and Complaints Procedure. This ensures that all appeals are handled fairly, transparently, and within specified timeframes.

 

8. Policy Review

This policy is reviewed annually to reflect changes in legislation, Awarding Body requirements, and evolving best practices in supporting trainees with specific needs.

 

9. Exceptional Conditions

While we strive to accommodate learners with specific needs, please note that certain courses in security, physical intervention, and self-defence require candidates to be physically able and in good health to participate safely.

These courses involve activities that mirror the demands of real-world roles, and participants need to perform essential physically demanding tasks that may place them at risk if they are not fully able-bodied. Additionally, special adjustments could compromise the experience and fairness for other participants, as well as the integrity of the course.

 

Signed:

 

Lee Badman 

Director, 4titude Training Academy 

 

Key Points Summary

 

  • Scope: Applies to trainees with specific needs requiring adjustments.
  • Reasonable Adjustments Defined: Measures ensuring fair access to learning without compromising standards.
  • Request Process: Trainees should disclose needs early; evidence and confidentiality maintained.
  • Assessment & Implementation: Adjustments assessed individually, with regular reviews for effectiveness.
  • Appeals: Process available for trainees if dissatisfied with adjustment decisions.
  • Annual Review: Policy updated annually to ensure inclusivity and compliance.

4titude Training Academy is a trading name of MedSec Academy, registered in England and Wales (Company No. 15626813).

 

This risk assessment covers three primary training areas (Physical Intervention Room, Classroom 1, and Classroom 2) as well as additional facilities. Each room is equipped to provide a safe and secure learning environment for staff and students. The following table outlines identified risks in each area and mitigation strategies to reduce hazards.

Physical Intervention Room (13 x 16 Metres)

Overview: The Physical Intervention Room is equipped for practical training, with safety padding on floors, walls, and pillars to reduce injury risk during physical activities.

Risk

Description

Mitigation Strategies

Slips, Trips, and Falls

Movement on padded mats can cause slips if surfaces are not maintained or if moisture accumulates.

§ Ensure regular cleaning of mats to prevent slipperiness.

§ Daily inspection of padded surfaces for hazards.

Collision with Walls or Pillars

Participants may accidentally collide with walls or pillars during physical training exercises.

§ Ensure all pillars and one wall are padded.

§ Limit number of participants to ensure sufficient space.

Overexertion or Injury During Activities

High physical demand may lead to strains, sprains, or exhaustion.

§ Monitor participants’ fitness levels.

§ Warm-up and cool-down routines.

§ Use of ice packs for strains.

Lack of Ventilation or Heating Control

Intense physical activities may increase room temperature and cause discomfort.

§ Use ceiling-mounted infrared heaters for controlled heating.

§ Schedule breaks to allow room ventilation.

Emergency Situations (e.g., Fire)

Potential for injury if evacuation is required, especially in physical activity spaces.

§ Clearly marked exits.

§ Easily accessible fire extinguisher and first aid kit, including ice packs.

 

Classroom 1 (8 x 8 ft)

Overview: Classroom 1 is a traditional learning environment with 12 desks, chairs, a wall-mounted heater, and other equipment. It is carpeted to reduce slipping hazards.

Risk

Description

Mitigation Strategies

Slips, Trips, and Falls

Carpeting reduces the risk, but there is still a minor risk of slips or tripping over chairs.

§ Daily inspections of carpet condition.

§ Ensure chairs are safely stowed under desks when not in use.

Electrical Safety (Plug Sockets)

Desks at height with plug sockets, creating minor electrical risk.

§ Regular checks for any visible socket damage.

§ Keep socket usage monitored to avoid overloading circuits.

Fire Hazard (Heater and Printer)

Printer and heater may pose minor fire risks if not maintained properly.

§ Ensure fire extinguisher is accessible.

§ Regular maintenance checks for heater and printer functionality.

Falling Items from Shelf

The shelf above holds the printer, which could pose a hazard if not secured properly.

§ Ensure printer is placed securely and not overloaded with paper.

§ Regularly inspect shelf stability.

Emergency Situations (e.g., Fire)

Limited space may complicate evacuation; need to ensure clear access to exits.

§ Designated and clear evacuation route.

§ Accessible fire extinguisher and first aid kit in room.

 

Classroom 2 (13 x 12 ft)

Overview: Classroom 2 is similar to Classroom 1 but features a ceiling-mounted projector and offers more space. It is free from trailing cables and has designated space for training materials.

Risk

Description

Mitigation Strategies

Slips, Trips, and Falls

Minimal risk due to larger area and lack of trailing cables.

§ Regular inspection of floors and carpet condition.

§ Ensure that desks and chairs are kept orderly.

Electrical Safety (Projector)

Ceiling-mounted projector requires regular inspection to prevent malfunctions or potential falls.

§ Annual safety inspection of projector mount and wiring.

§ Avoid overloading sockets near desks.

Falling Objects from High Surfaces

Minor risk with ceiling-mounted projector if equipment is not securely installed.

§ Regular checks on projector mount and screws to ensure stability.

Fire Hazard

Potential fire risk from electrical equipment, though minimal due to ceiling mounting and design.

§ Accessible fire extinguisher and first aid kit in room.

§ Maintain clear evacuation route.

Emergency Situations (e.g., Fire)

Need to ensure smooth evacuation, particularly during full classes.

§ Clear evacuation instructions posted.

§ Accessible fire extinguisher and marked exit paths.

 

4. Kitchen/Break Area

Overview: The kitchen and break area provide a space for refreshments and includes a microwave, kettle, cups, dishwasher, and sink. Seating is adequate, and all facilities are well-maintained.

Risk

Description

Mitigation Strategies

Burn Risk from Kettle or Microwave

Minor risk of burns from hot water or heated items.

§ Clear signage on safe microwave and kettle use.

§ Ensure first aid kit is accessible with burn treatment.

Slips from Spills

Risk of slipping due to spills around the sink or kettle area.

§ Anti-slip mats in high-use areas.

§ Prompt spill clean-up policy and cleaning materials readily available.

Electrical Safety

Appliances (microwave, kettle, dishwasher) pose minor electrical risks.

§ Regular PAT testing on all kitchen appliances.

§ Maintain dry conditions around plug sockets.

Sanitation and Food Safety

Risk of contamination from food preparation and storage.

§ Clear rules for food storage and clean-up.

§ Regular cleaning of surfaces, sink, and equipment.

 

5. General Building Facilities (Corridors, Toilets, and Stairs)

Risk

Description

Mitigation Strategies

Slips, Trips, and Falls

Minor risk in corridors and on stairs. CCTV monitors these areas for added safety.

§ Regular floor checks for spills or obstructions.

§ Clearly marked stair handrails for safe movement.

Security Risks

CCTV in all training rooms, corridors, and stairs (excluding toilets) for added security.

§ Regularly maintained and monitored CCTV system to prevent and detect safety incidents.

Emergency Situations

Need clear evacuation procedures and equipment accessibility in all areas.

§ Clearly posted evacuation routes and emergency protocols in each room.

§ Accessible first aid kits and extinguishers.

 

Summary of Risk Mitigation

  • Daily and regular inspections to maintain cleanliness, organisation, and functional equipment.
  • Appropriate safety signage throughout facilities and clear emergency protocols.
  • First aid kits and fire extinguishers are easily accessible in all rooms.
  • CCTV monitoring enhances security and safety in high-traffic areas.
  • Structured training and safety briefings for all staff and learners on proper equipment and room usage.

This risk assessment ensures that 4titude Training Academy remains a secure, professional, and effective learning environment. Regular reviews will be conducted to update safety measures as needed.

4titude Training Academy is a trading name of MedSec Academy, registered in England and Wales (Company No. 15626813).

 

Introduction

This specific sampling plan outlines our approach to evaluating security courses at 4titude Training Academy. By sampling 35% of the courses and 50% of the units covered by participating students, we aim to obtain a representative overview of course quality and participant satisfaction. This plan will ensure that feedback is comprehensive and informs our continuous improvement efforts.

 

1. Sampling Objectives

  • Evaluate the quality and relevance of the selected security courses.
  • Measure learner satisfaction and understanding of the units covered.
  • Identify areas for improvement in course delivery and content.

 

2. Course Selection

  • Total Courses Offered: Assume 20 security courses are offered throughout the academic year (for example, Door Supervisor, Physical Intervention, Emergency First Aid).
  • Courses to Sample:
  • 35% of 20 courses = 7 courses.
  • Selection Criteria: Random selection of courses ensuring a mix of different types, such as foundational and advanced courses.

 

3. Unit Selection

  • Total Units per Course: Assume an average of 10 units per course (covering topics like legal responsibilities, conflict management, and physical skills).
    • Units to Sample:
    • 50% of units covered in the sampled courses = 50% of (7 courses x 10 units) = 35 units.
    • Selection Criteria: Random selection of units within each sampled course to ensure a diverse representation of topics.

 

4. Sample Groups

  • Course Participants: From each selected course, a sample of participants will be chosen.
    • Assume an average class size of 10 students per course.
    • Total participants from sampled courses: 7 courses x 10 students = 70 students.
    • Sample Size: Aim to collect feedback from at least 50% of students in each selected course = 35 students.

 

5. Data Collection Methods

  • Surveys: Distribute pre- and post-course surveys to the sampled participants, focusing on their expectations, satisfaction levels, and knowledge acquisition.
  • Direct Observations: Instructors will observe and assess skills during selected units, providing qualitative data on student performance.
  • Follow-up Interviews: Conduct follow-up interviews with a subset of students (e.g., 10 students) to gather in-depth insights regarding specific units and overall course experience.
  • Feedback from Instructors: Collect input from trainers regarding the effectiveness of the selected units and any adjustments made for learners with specific needs.

 

6. Analysis and Reporting

  • Data Analysis: Quantitatively analyse survey results and assess skill acquisition scores. Qualitatively review open-ended feedback from participants and instructors.
  • Reporting: Compile findings into a comprehensive report detailing course quality, learner satisfaction, and recommendations for improvement.

 

7. Review and Continuous Improvement

  • Annual Review: Conduct an annual review of the sampling data and implement necessary adjustments to the curriculum and teaching methods based on the findings.
  • Feedback Loop: Use feedback from this sampling plan to create an ongoing cycle of evaluation and improvement for future courses.

 

Conclusion

This specific sampling plan aims to gather meaningful feedback on the security courses at 4titude Training Academy. By sampling 35% of the courses and 50% of the units covered by students, we will ensure that our evaluation is comprehensive, allowing us to maintain high training standards and continuously improve our offerings in line with learner needs and industry expectations.

4titude Training Academy is a trading name of MedSec Academy, registered in England and Wales (Company No. 15626813).

 

1. Policy Purpose and Scope

The purpose of this Quality Assurance Policy is to establish a framework for delivering consistent, high-quality training and assessment services at 4titude Training Academy. This policy ensures that all training programmes align with industry standards, regulatory requirements, and the academy’s commitment to learner satisfaction and continual improvement.

This policy applies to all staff, trainers, assessors, support personnel, and any third-party associates involved in delivering and supporting training and assessment activities at 4titude Training Academy.

2. Policy Objectives

The objectives of this policy are to:

  • Ensure all training and assessment meet the relevant qualification standards.
  • Promote a learner-centred approach that supports diverse needs and encourages continuous improvement.
  • Establish robust systems for monitoring, reviewing, and improving the quality of training delivery and assessment.
  • Ensure compliance with regulatory requirements and accrediting bodies’ standards.
  • Maintain a high level of competence and professionalism among staff and trainers.

 

3. Responsibilities

3.1 Management

  • Policy Implementation: Ensures the effective implementation of this Quality Assurance Policy.
  • Staff Training: Ensures all staff are trained in quality assurance practices and familiar with relevant regulatory and qualification standards.
  • Continuous Improvement: Regularly reviews and revises this policy and associated processes to reflect best practices and regulatory changes.

3.2 Trainers and Assessors

  • Standards Compliance: Delivers training in accordance with qualification and industry standards.
  • Learner Feedback: Actively seeks and incorporates learner feedback into training delivery to improve quality.
  • Continuous Professional Development: Engages in ongoing training and development to maintain and enhance subject knowledge and teaching practices.

3.3 Quality Assurance Team

  • Monitoring and Evaluation: Conducts regular audits, evaluations, and observations of training and assessment practices.
  • Feedback Analysis: Reviews learner feedback and assessment results to identify trends and areas for improvement.
  • Reporting: Provides regular reports to management on the quality of training and assessment, recommending areas for enhancement.

 

4. Quality Assurance Processes

4.1 Training Delivery

  • Trainer Qualifications: Ensures that all trainers hold the relevant qualifications and professional certifications.
  • Course Design and Materials: Develops and maintains training materials that are current, relevant, and aligned with qualification standards.
  • Learner Support: Provides appropriate support to meet diverse learner needs, including reasonable adjustments for learners with disabilities.

4.2 Assessment Practices

  • Consistency and Fairness: Ensures that assessments are fair, valid, and conducted consistently across all learners.
  • Assessor Competence: Verifies that assessors are trained and competent in assessing to qualification standards.
  • Standardisation: Implements regular standardisation meetings to maintain assessment consistency and fairness across assessors.

4.3 Monitoring and Evaluation

  • Internal Audits: Conducts regular internal audits of training and assessment processes to ensure compliance with standards.
  • Feedback Mechanisms: Utilises learner surveys, trainer evaluations, and observation sessions to gather insights on training quality.
  • Review and Improvement: Uses findings from audits, evaluations, and feedback to improve training and assessment processes continually.

4.4 Continuous Improvement

  • Action Plans: Develops and implements action plans based on audit results, learner feedback, and regulatory updates.
  • CPD Programmes: Provides ongoing professional development opportunities to trainers, assessors, and support staff.
  • Policy Reviews: Regularly reviews this Quality Assurance Policy and makes necessary updates to maintain alignment with best practices and industry standards.

 

5. Learner Engagement and Satisfaction

  • Feedback Collection: Systematically collects learner feedback after each training programme through surveys and informal discussions.
  • Issue Resolution: Addresses any issues or concerns raised by learners promptly and effectively.
  • Satisfaction Metrics: Monitors and evaluates learner satisfaction metrics to ensure continuous improvement.

 

6. Compliance and Record-Keeping

  • Document Control: Maintains accurate records of training materials, learner assessments, feedback, and quality assurance activities.
  • Regulatory Compliance: Ensures compliance with all relevant accreditation bodies, qualification authorities, and industry regulations.
  • Confidentiality and Data Protection: Upholds confidentiality in all record-keeping and complies with relevant data protection laws.

 

7. Review and Approval

This Quality Assurance Policy will be reviewed annually or in response to significant regulatory or organisational changes. Changes to the policy will be approved by senior management and communicated to all relevant personnel.

Summary

  • Objective: Ensure consistent, high-quality training aligned with standards.
  • Roles: Management, trainers, quality assurance team, and learners contribute to quality.
  • Processes: Quality assurance includes delivery, assessment, monitoring, and feedback.
  • Improvement: Continuous improvement through audits, action plans, and professional development.
  • Compliance: Adheres to regulatory standards and ensures accurate record-keeping.

This Quality Assurance Policy serves as a foundation for maintaining excellence in training and assessment at 4titude Training Academy, encouraging  an environment of continuous improvement and learner-centred service.